Managing the Practicalities

Where we can, we will do the paperwork for you. This includes:

  • Obtaining a Notification of Death (BI-1663) from the doctor or hospital
  • Handing this to the Department of Home Affairs so they can register the death and issue a death certificate
  • Obtaining the death certificate from the Department of Home Affairs
  • Issuing burial orders
  • Obtaining the cremation certificate

For international repatriation, we liaise with the relevant embassy or consulate as well as with the South African Department of International Relations and Cooperation (DIRCO) to obtain the necessary permits. 

For religious rights, in case of Judaism or Muslim if being shipped to certain countries, the State Health Department issues documentation to exclude embalming.

We strictly adhere to the COVID-19 Regulations applicable in each country.


Arranging the Service

There are many factors to consider when planning a service, including religious observations and ceremonies, and the wishes of the deceased. The most common service options are:

Funeral or memorial service: These services are held in a venue such as a religious building or the premises of the funeral directors. At a funeral service, the coffin is present during the service. At a memorial service, it is not.

Graveside or crematorium service: These services are held in addition to, or in place of, a funeral or memorial service, and are usually attended by close family and friends only.

To help you plan the proceedings and to make sure you’ve got everything covered, visit our “Arranging the Service” page:

Repatriation of Mortal Remains Globally

The Highest Standards


We provide high-quality services in line with the Industry's code
of practice standards and professional ethics.

Quality and standards are what bereaved families assume, want, and expect from funeral directors. We are a member of the World Organisation of Funeral Operatives (FIAT–IFTA) and a founding member of the Independent Funeral Directors Association of Southern Africa (IFDA). To maintain high standards, our staff undertakes continued training and reviews professional practice standards.